Letter of authority

White Goods - We have funding through Energy Action Scotland to provide white good for anyone struggling with energy costs and a life-limiting illness - contact us for more details.

Power cuts and pre-payment meters - several people have had issues with smart prepayment meters after power cuts. If a top-up has not been added to your meter you will need to manually input a 20-digit code from the bottom of your receipt. Note, your main meter will be in a cupboard i.e. it is not the 'in-home display'